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Find your answer quickly and easily on our customer service page.
780 498 1900
Mon - Fri from 11:00 - 18:00
Open 7 Days a Week
Mon - Sat 11 to 6 | Sun 11 to 5

Get in touch! 

 

Phone: 780.498.1900

Our phone is regularly monitored during the store operational hours of Monday-Saturday 11-6 and Sunday 11-5.  If you are calling outside these hours or we are unable to answer, please leave a voicemail and we will get back to you as soon as we can during our regular business hours.

 

Email: [email protected]

We will do our best to respond to your email within 48 hours.  Thank you in advance for your kind patience.

 

Or, leave us a message by completing the contact form on this page.  We will do our best to respond to you within 48 hours.

 

Thank you dearly for taking the time to visit:) 

Contact us

Contact details

780.498.1900
Carbon Environmental Boutique | Eco Refillery + Trusted Conscious Goods 10710 - 120 Street NW
T5H 0W7 Edmonton
Canada

Frequently asked questions

Shipping
Do you offer free shipping?

Yes we do. Orders valued at $150 CAD after discounts and before taxes are applied qualify for free shipping within Canada. Any orders under this amount will be offered flat rate shipping based upon location.

When can I expect my order to arrive?

We thoughtfully package orders within 1-2 days of receiving them. We then schedule courier pick up for the next business day and orders are typically delivered within 3-8 business days.

Do you ship to P.O. Boxes?

No, we do not currently ship to P.O. Boxes. We currently work with national couriers that only offer delivery to a physical address. Please ensure you provide an actual street address for all shipping orders at this time.

Do you ship Farrow & Ball?

We currently do not offer shipping on any Farrow & Ball paint products. Any purchases of Farrow & Ball Paint products made online require in store pickup. If you mistakenly purchase any Farrow & Ball paint products for shipping we will cancel and refund your order minus 5% for processing fees.

Please contact us directly at 780.498.1900 or [email protected] before purchasing Farrow & Ball through our website if you have any questions or concerns.

Do you ship outside of Canada?

We are not currently set up to offer shipping outside of Canada. This may change in the future, stay tuned.

Returns
Is anything considered final sale?

Yes, please refer to following list for items deemed final sale:

  • All Special Order items
  • All Farrow & Ball products
  • All Austin Air products
  • All Flooring products
  • All Interior + Exterior Stain products
  • All Promotional, Discounted, Discontinued + Sale-priced items
  • All product refills (in store)
  • All package-free items (for hygienic reasons)
  • All edible products (coffee, tea, chocolate, honey, syrups etc.)
  • All products that have been used, removed from their original packaging, have tags removed, have been used or tampered with.
Do you accept product returns?

Unopened, unused and undamaged items that are not listed as a final sale item are eligible for return within 14 days of delivery date. Please send an email to [email protected] to initiate a return. As Carbon Environmental Boutique is not responsible for any return shipping costs, please let us know if you have any questions prior to purchasing your order to help avoid the need for any returns.

Product Availability
How do I know if a product is in stock?

The stock status of all products can be found by going directly to the product page and looking directly to the right of the product price found underneath the product title. You will see either of the following:

  • In stock - the product is available for purchase. On rare occasions we may have an inventory error and the specific item you have selected may not actually be available. We will contact you as soon as possible should this occur.
  • Out of stock - we are currently sold out of this particular item and working on restocking. You can check again in future to see when it becomes available or send us a quick email at [email protected] to request an update of when the item may be restocked. Out of stock Farrow & Ball paint options means that a particular colour is not available in the selected size/finish.
  • Backorder - this status is exclusive to Farrow & Ball paint products. If a paint selection shows up as backorder that means we do not have the item in stock, but can tint the paint colour and finish/size selected in store for you to pick up.

 

 

 

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