Posted: October 16, 2009
This Policy applies to our retail store, our web site and any other channels in which Carbon Environmental collects and uses your personal information.
Personal information is information that can identify an individual or information about an identifiable individual. We may request personal information such as:
- Your contact information such as your name, postal address, telephone number, and email address.
- Your personal preferences such as product wish lists
- Your transaction information such products purchased, method of payment, amount paid, and credit or debit card number.
Withdrawing Your Consent
You may notify us at any time that you wish to withdraw or change your consent to our use and disclosure or your information. We will accommodate your request subject to legal and contractual restrictions related to your transactions. If you have "opted in" or subscribed to one of our newsletters or mailing lists, we will always provide you the opportunity to "opt out" or unsubscribe. For example, each e-newsletter we send to you will include a link or other method to unsubscribe or decline further e-newsletters.
Links to Other Web Sites
Examples of the ways that we might request personal information from you and how we use it:
When you purchase a Carbon Environmental product or service, you may need to provide us with contact and payment information (such as credit card information) so that we can process your request or complete your transaction. Examples of where we need contact information include delivery services, in-home installations, and warranty coverage.
Returns and Exchanges
Our goal is to ensure that you are completely satisfied with your purchase and to this end, Carbon Environmental offers a Return/Exchange Policy. For Carbon Environmental to continue to offer our Return/Exchange Policy, we ask for personal information such as your name, address, and telephone number for the purposes of detecting and preventing fraud. You may also be asked to produce photo ID for verification purposes only.
Purchase Follow-Up and Surveys
Following a purchase from some of our departments we may send you a follow-up letter to thank you for your business, or we may contact you to ensure that you are completely satisfied with the delivery, setup, or installation of your product. We may use contact information collected in-store or online to conduct occasional surveys and other customer research. These surveys are entirely voluntary and you may easily decline to participate.
Our Web Site
Our Web Site can be browsed anonymously. However, to engage in certain special features or functions of our Web Site, or to order products and services from our Web Site, you may be asked to provide certain personal information, such as your name, email address, postal address, telephone number, or credit card information. We use this information to create your account, contact and correspond with you about your order, respond to your inquiries, and monitor functions of our Web Site that you choose to use, such as online forums. Credit cards are processed in real time and are not manually recorded.
Online Forums and Customer Reviews
Certain pages of our Web Site facilitate interactive discussions between users and Carbon Environmental staff (or agents acting on our behalf) regarding products and services available for purchase through the Web Site. These public forums and reviews are accessible to all Web Site visitors so please use discretion when posting information to them and do not post personal information.
Sign-Up for Newsletters or Updates
Carbon Environmental offers a monthly newsletter and occasional promotional communications. Should you choose to enroll we will collect your contact information, such as name and email address. This information will only be used to send you the newsletter and promotional announcements that you have requested. You may “unsubscribe” at any time by using the unsubscribe link included in the footer of the newsletter or by using the unsubscribe link included below under the heading “Unsubscribe”. Our subscriber list is never sold or rented to other parties. We support Canadian Federal Privacy Legislation. We never exchange, sell, lend or rent your contact information.
Participate in a Contest or Promotion
Carbon Environmental accepts phone calls and emails to address your questions, concerns, or complaints. When you contact our store, we may ask for personal information to help us respond to your inquiry or to verify your identity. For example if you have a question about the status of a recent online order, we will ask for personal information to verify that you are the account holder.
Carbon Environmental does not exchange, sell, lend or rent our customers’ personal information to any other party.
Carbon Environmental has taken precautions to prevent the fraudulent use of your information on our Web Site. Carbon Environmental has adopted industry standard authentication procedures to ensure your protection while shopping with us online. This includes, but is not limited to, contacting financial institutions or credit reporting agencies to ensure the authenticity of your credit card and to validate your credit card billing information.
Product Safety Recalls
In the event we receive notice from a manufacturer of a product safety recall, we may provide your contact information, limited to name, address, and telephone number, to the manufacturer so that they may notify you of the recall and supply details of any replacement or repair programs. This transfer or your contact information will occur only for recalls that may impact your personal safety or impair the functionality of the product you purchased from us.
Carbon Environmental may disclose your information as permitted or required by law. For example, we may be compelled to release information by a court of law or other person or entity with jurisdiction to compel production of such information. If we have reasonable grounds to believe information could be useful in the investigation of improper or unlawful activity, we may disclose information to law enforcement agencies or other appropriate investigative bodies.
The security of your personal information is a high priority for Carbon Environmental. We maintain appropriate safeguards and current security standards to protect your personal information, whether recorded on paper or captured electronically, against unauthorized access, disclosure, or misuse. For example, electronic records are stored in secure, limited-access servers; we employ technological tools like firewalls and passwords; and we ensure our employees are trained on the importance of maintaining the security and confidentiality of personal information.
Our Web Site uses encryption technology, such as Secure Sockets Layer (“SSL”), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address, and credit card number.
Choosing a Password
When you create an online account on our Web Site, you need to select a personal password. To maximize your level of protection, you should choose at least 6 characters including a combination of both letters and numbers. You are solely responsible for maintaining the secrecy of your password and any account information. Please do not share your password with anyone. Carbon Environmental will never send an unsolicited communication asking you for your password or requesting that you update your account credentials.
Although we cannot take responsibility for any theft, misuse, unauthorized disclosure, loss, alteration or destruction of data by a third party, we take reasonable precautions to prevent such unfortunate occurrences.
Important Reminder About Email Communications
Please remember that email sent over the public Internet is not secure. If you send an email directly to us from your own email account the contents will not be encrypted. We strongly recommend that you do not send sensitive information (like a credit card number) to us via unencrypted email. Carbon Environmental is not responsible for any transmission by you of any personal information over the public Internet.
Questions About Our Policies
Carbon Environmental is responsible for all personal information under its control. If you have any questions, concerns or complaints about the privacy practices of our organization please contact us.
Local Phone: 780-498-1900
Write us at:
Carbon Environmental Boutique
12543-102 Avenue NW
We will respond to your request or investigate your concern as quickly as we can, but no later than 30 days from the date of receipt of your query.